Experience Skills Projects Side Projects Contact
Open to Business Analyst , Operations strategy & Program Manager roles

Vinay
Jagadish

7 years of cross-functional chaos — delivered on time.

Business Analyst & Product Ops Lead with experience driving outcomes across Ecommerce, B2B procurement, Catalogue, User growth, and AI tooling at IBM, Flipkart, and LinkedIn. I connect strategy to execution — and I have the metrics to prove it.

Case studies View Experience
Worked at IBM Flipkart LinkedIn
Vinay Jagadish
9+ Years
3 Companies
40% Defect Reduction

Career Timeline

Where I've shipped things

IBM · Bengaluru
May 2021 – Present · 4 years
Current
Procurement Ops Lead
Dec 2024 – Present
  • Drive client procurement operations to deliver 100% operational efficiency across all fulfilment SLAs.
  • Improved team efficiency by adapting Agile methods to day-to-day operations and sprint-based delivery cycles.
  • Created KPI dashboards to track and improve cycle time, CSAT, and resolution time across procurement workflows.
  • Restructured mailbox automation to reduce manual effort and boost team productivity significantly.
  • Lead a team of 11 members, delivering best-in-class client outcomes while actively guiding career growth.
Team Leadership KPI Dashboards Agile Ops Process Automation CSAT SLA Management
Business Analyst
May 2021 – Nov 2024
  • Understood customer challenges and pain points in internal procurement to drive product enhancement opportunities.
  • Delivered product and feature sales pitches to potential customers, helping them unlock greater platform value.
  • Oversaw development activity using Scrum and Agile ceremonies — standups, sprint planning, retrospectives.
  • Managed and resolved platform defects and bug fixes, maintaining product quality across release cycles.
  • Provided efficient product management support across cross-functional teams and stakeholders.
Product Management Agile / Scrum UAT Stakeholder Management Sales Enablement Bug Management
F
Flipkart · Bengaluru
July 2019 – May 2021 · 2 years
Business Analyst
Sept 2020 – May 2021
  • Executed A/B testing across key product verticals to optimise user experience flows, directly contributing to a 2% uplift in checkout conversion rate.
  • Conducted week-on-week Ratings & Reviews analysis with structured RCA on metric drops, improving review quality score by 18% over 6 months.
  • Enabled category page platform integrations using Postman REST API calls, increasing page visit rates and content discoverability across product categories.
  • Led user acceptance testing (UAT) of product features pre-deployment, ensuring defect-free releases and reducing post-launch support tickets.
A/B Testing UAT RCA REST APIs / Postman Data Analysis Conversion Optimisation
Quality Analyst
July 2019 – Aug 2020
  • Onboarded and enabled brand content pipelines for Flipkart campaigns, ensuring content compliance and driving a 22% increase in branded content reach.
  • Established marketing governance frameworks to standardise brand guidelines and protect brand integrity across all campaign touchpoints.
  • Planned and managed an annual campaign calendar covering 15+ high-impact events per quarter, achieving a 28% uplift in campaign engagement.
  • Managed a network of publishers, influencers, and media partners to amplify Flipkart events and product launches across digital and print channels.
Brand Governance Campaign Management Content Operations Influencer Management Stakeholder Management
in
LinkedIn
July 2017 – July 2019 · 2 years
Content Analyst
July 2017 – July 2019
  • Investigated and actioned 500+ accounts for platform policy violations.
  • Resolved 1,200+ platform and account risk queries, maintaining SLA targets.
  • Contributed to policy-making on geopolitically sensitive content areas with global impact.
  • Supported ML data labelling by contributing to training data sampling for auto-labelling models.
Trust & Safety Policy ML Data Labelling Risk Management

Capabilities

Skills & Tools

A hybrid profile built across product, data, and operations — with the tools to back it up.

📋
Project Management
Agile Scrum UAT Stakeholder Mgmt Incident Mgmt Change Mgmt JIRA Trello Asana
📊
Data & Analytics
SQL Tableau Power-BI Adobe Analytics A/B Testing Excel (Advanced) RCA
⚙️
Operations & Compliance
SLA Management SOP Development Vendor Management ERP Support SAP / Ariba ServiceNow
🤖
Product & AI Tools
WatsonX AI Postman REST APIs Product Ops Git Hub Claude AI Codex

Credentials

Certifications

🏅
Agile Advocate
IBM
2023
💻
SQL for Product Managers
HackerRank
2023
🚀
Product Manager Fellowship
NextLeap
2023
🎓
B.E. Electrical & Electronics Engineering
VTU / Sapthagiri College of Engineering
2012 – 2016
🎓
Agile Achiever
IBM
2025
Certificate here ↗
🎓
Scrum for Product Owner
Udemy
2026
Certificate here ↗

Featured Projects

PM Work & Case Studies

Real product thinking — a GTM strategy pitch and a full PM case study, both built from scratch.

Strategy Document · Meesho

Meesho Credit: Embedded BNPL
for Tier 2/3 Social Sellers

Meesho's 15M+ resellers in Tier 2/3 India face a critical friction point — cash flow. Most resellers are sole proprietors who need to pay suppliers upfront before collecting from buyers. My pitch: launch an embedded Buy Now Pay Later feature natively inside the Meesho seller app, removing the #1 blocker to GMV growth in underserved markets.

Target Market
Tier 2 / Tier 3 India
Feature Type
Embedded Fintech / BNPL
Timeline
12-Month Roadmap
North Star Metric
Active Sellers × GMV per Seller
Phase 01
Discovery & Validation
Months 1 – 2
  • Interview 200+ resellers on cash flow pain points
  • Map competitor BNPL landscape (Khatabook, OkCredit)
  • Identify NBFC / fintech lending partners
  • Define credit scoring model inputs
  • Regulatory scoping (RBI digital lending norms)
KPI: Research report + partner LOI signed
Phase 02
MVP Build & Pilot
Months 3 – 5
  • Build in-app credit eligibility flow
  • Integrate BNPL checkout into order placement
  • Pilot with 5,000 sellers in 3 cities
  • Set up repayment UX (UPI auto-debit)
  • Real-time ops dashboard for credit ops team
KPI: Pilot activation rate ≥ 30%
Phase 03
Scale & Iterate
Months 6 – 9
  • Roll out to top 10 states by reseller density
  • A/B test credit limit tiers (₹5K / ₹15K / ₹30K)
  • Launch referral incentive for credit adoption
  • Reduce default rate via ML repayment signals
  • Add vernacular language support (7 languages)
KPI: 100K active credit users
Phase 04
Monetise & Expand
Months 10 – 12
  • Introduce revenue share with lending partners
  • Launch "Meesho Gold" seller tier for top credit users
  • Expand to inventory financing (B2B credit)
  • Build seller credit score as a trust signal
  • PR + press: "Meesho backs India's resellers"
KPI: ₹500Cr GMV incremental lift
Opportunity Size
15M+ Sellers
Meesho's reseller base, mostly women entrepreneurs in Tier 2/3 cities with no formal credit access
Projected GMV Lift
+18–22%
Based on Khatabook data showing ~20% order volume increase post-credit access among SMBs
Why I'm Qualified
Built This
I led B2B supplier onboarding & procurement ops at IBM and ran my own ecommerce ops on Amazon/Flipkart

PM Case Study · NextLeap

PhonePe AILA — AI Language Assistant
for Rural & Semi-Urban UPI Users

A full end-to-end PM case study solving PhonePe's feature adoption problem among rural and semi-urban users. Includes user research, personas, problem framing, RICE-scored ideation, wireframe flows, system design, and a metrics framework using the AARRR model.

Company

PhonePe

Problem

Feature adoption in rural India

Solution

NLP-powered multilingual chatbot

Framework

AARRR + RICE Scoring

User Research

Interviewed urban & rural users across 5 segments. Identified that 4/5 users never use PhonePe beyond P2P payments.

RICE Prioritisation

Scored 2 solutions — AILA (AI chatbot) scored 8.3 vs Spend Dashboard at 6.0. Selected AILA as primary build.

Product Solution

NLP chatbot trained on FAQs, SOPs, and app data — guiding users step-by-step in their regional language.

North Star Metric

Monthly Transaction Volume — tracking acquisition, activation, retention, revenue & referral via AARRR.

Beyond the Day Job

Side Projects

I don't just manage products — I build them. Two independent ventures running entirely by myself.

🏋️
View ↗
Vyayama — Traditional Fitness Tools
An Instagram-first ecommerce brand selling Indian traditional workout tools on Amazon and Flipkart. I handle everything solo — product development, sourcing, content creation, video editing, marketing, packaging, and customer engagement. A real-world PM exercise in building from 0 to 1.
2 Marketplaces
100% Self-Operated
End-to-End Ops Ownership
▶️
Watch ↗
Vinay Aivara — YouTube Creator
A YouTube channel where I vlog about travel, festivals, people, and interesting events across India. Built an organic audience without paid promotion — learning content strategy, audience retention, and storytelling along the way. Every metric tracked, every upload iterated on.
5K+ Subscribers
3 Years
100% Organic Growth

Get In Touch

Let's talk

I'm actively looking for PM and Program Manager roles where I can bring operational depth, strategic thinking, and a genuine builder's mindset. If you're hiring or want to collaborate — let's connect.

✉️
Email [email protected]
→
💼
LinkedIn vinayjagadish-businessanalyst
→
▶️
YouTube Vinay Aivara
→
📸
Instagram @vyayama.in
→
📄
Resume Download PDF
↓
✓ Message sent! I'll get back to you within 24 hours.